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2. If the memory card status displays as Uninitialized, tap to initialize it.
The status will then change to Normal and it can store videos and/or pictures.
Troubleshooting
Q:
"The device is offline." or "The device is not registered." prompts appear when adding the camera
using the EZVIZ App.
A:
1. Make sure the network that the camera is connected to is working properly and the router's
DHCP is enabled.
2. Press RESET for 10s to reset the settings if you change the network parameters.
Q:
The mobile phone cannot receive alarm prompts when the camera is online.
A:
1. Make sure the EZVIZ App is running on your mobile phone.
2. For Android OS mobile phone, make sure the App is running in the background; and for iOS
mobile phones, enable the message push function in "Settings > Notification".
Q:
Does the camera support power via USB devices or a portable battery?
A:
It's advised to use the EZVIZ standard power adapter to provide the stable voltage supply.
For more information, please visit www.ezvizlife.com.
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