Troubleshooting
Symptom:
Speaker system will not power on.
Solution:
• Power button is not turned on. Slide the power button back and forth and check for the blue LED indicator
light comes on. Also check the master power switch on subwoofer is turned on too.
• Verify the AC power cord is plugged into the wall outlet.
• Check if the wall outlet or power strip you are using is actually getting power, i.e. not a switched outlet.
Symptom:
Speaker does not produce sound.
Solution:
• Verify the speaker is getting power. Check above steps.
• Make sure the volume is turned up to audible listening level.
• Verify that all cables are plugged into the correct jacks.
• Many times users believe that the speakers are not working, when in fact they are having trouble with the
sound source. The most common problem when connecting to a computer is that the connections are
incorrect. Make sure you are connected to the audio output jack from your computer. Many times, this jack
will be green. Also, make sure your media device or CD/DVD device is playing and the software volume
settings are turned up and not muted.
• If you still have problems, disconnect the speaker source cable from your computer and connect to a
smartphone, iPod, or anything else with a 3.5mm headphone output. If your speakers work on this other
source, you know they are functioning as normal and the issue likely lies with your computer or the connections.
Symptom:
Sound is distorted.
Solution:
• Turn the volume down by 25% to 50%. If this does not work, also check the audio software volume level
and decrease it if necessary.
• Adjust the computer's master volume control by balancing the volume until it's at 50%, then adjust the
volume levels on the speakers.
• Adjust the bass volume control to test for maximum and minimum output. You may also need to move the
subwoofer either closer or farther away from a wall or corner to affect the sound performance.
If you have questions or need assistance with your speakers, we're here to help.
Call 360-883-0333 during the hours of 8 am to 5 pm (United States PST) or send email to
iPod, iPhone, iPad, and iPad mini are a trademarks of Apple, Inc.
FCC STATEMENT
1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause undesired operation.
2. Changes or modi cations not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications However, there
is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Canada ICES-003 - This Class B digital apparatus complies with Canadian ICES-003.
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