- chemical or physical agents, where the surface has been improperly
treated, for example by sharp edged instruments,
- elements (door, window) and/or hardware parts (e.g. locks, hinges
etc.) which do not work perfectly.
Guarantee conditions:
This guarantee relates, within the guarantee period and with regard to
the mechanical service ability, solely to either replacing the handle free
of charge or to repairing same free of charge, on behalf of the original
enduser, this decision being at HOPPE's discretion. Costs and ex-
penses, postage and packaging and similar, as incurred by the com-
plainant, shall not be reimbursed. Claims under this guarantee shall
only be considered on presentation of the product itself and appropri-
ate evidence of the mechanical defect within the guarantee period. As
this can be done by presenting the sales receipt, we recommend to
carefully retain it at least for the whole of the guarantee period.
Guarantee period:
The guarantee period shall be for 10 years and shall begin on the day
of purchase by the original enduser. In the event of any claim, com-
plainants should address themselves directly to the seller or manufac-
turer presenting both the product and the receipt.
19