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with your local dealer. Many dealers do stock parts and are trained
to repair your grill.
For service, repair or replacement of your in-warranty parts, please
be prepared to supply the following information:
1.
Copy of the bill of sale.
2.
Purchaser's name, date of purchase, and model number of the
ceramic charcoal barbecue purchased.
3.
An accurate description of the problem.
If for any reason, you do not have a local dealer, Dansons Inc. is proud
to offer the best technical and sales support in the industry.
This limited warranty gives you specific legal rights and you may
have other rights, which vary based on locale.
ORDERING REPLACEMENT PARTS
To order replacement parts, please contact your local Pit Boss dealer
or visit our online store at:
www.pitboss-grills.com/store
ORDERING ACCESSORIES, SPICES & RUBS
To order ceramic barbecue accessories, spices and rubs, please contact
your local Pit Boss dealer or visit our online store at:
www.pitboss-grills.com/store
CONTACT CUSTOMER SERVICE
Our Pit Boss Customer Service department is available Monday to
Friday 8 am – 5pm MST.
Contact Pit Boss Customer Service
(English/French)
TOLL FREE: 1-877-303-3134
TOLL FREE FAX: 1-877-303-3135
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TROUBLESHOOTING
Please read the following before calling our Pit Boss Customer
Service department.
ASSEMBLY PROBLEMS
1.
Do not over-tighten bolts. Only tighten all bolts with moderate
pressure to avoid damaging the bolts or components of the
ceramic charcoal barbecue.
2.
Thermometer won't read. Call Customer Service.
3.
Damper won't slide. Tap the damper lightly with a rubber
hammer to loosen. If no improvement, call Customer Service.
FIRE PROBLEMS
1.
If you have trouble lighting the barbecue, ensure that both the
top and bottom vents are open. The fire needs oxygen to catch.
Once it has caught, leave the bottom vent and lid open for about
10 minutes to build a small bed of hot embers.
2.
The barbecue may quickly lose fire if there is not enough charcoal
in the ceramic body. The recommended use of lump charcoal is a
maximum of 4lbs per burn.
Be sure not to overload the unit with fuel. If the fire is too
intense, the excessive heat could damage the ceramic charcoal
barbecue.
3.
To prevent any back-draft or flare-ups that may cause injury, it is
well advised to lift the lid only slightly (also known as burping),
which allows air to enter slowly and safely.
FINISHING PROBLEMS
1.
The paint is chipped on the ceramic. Use the touch-up paint
provided. If chipping is substantial, call Customer Service.
2.
The spider-web pattern of cracking is different from a break in
the aspect that it cannot be felt on the surface, unless using
a fingernail; however, it does become more visually apparent
when the surface is dusty or magnified. While these may appear
as imperfections, crazing does not affect the performance or life
span of your ceramic charcoal barbecue. The process of crazing
effectively increases the toughness of the unit.
3.
Curing your ceramic charcoal barbecue is important for its long-
term operation and care. If the first burns are too hot, they
could damage the felt gasket seal before it has had the chance
to mature with use.
If the lid gets stuck, or sealed, together with the base, use a
knife to carefully unseal and cut off the felt gasket that trims
the lid opening. Once removed, you will be able to open the lid.
Before continuing to use the unit, replace the high-heat felt
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