E N G L I S H
Troubleshooting
Faults
Reasons
low battery
Cannot turn on
protection
Can not turn on by picking
up the headset /No indicator
Charging base low
light when headset being
battery protection
charged
No sounds after pairing
Wrong pairing
The two headsets TWS pairing
Too many pairing
failure/TWS paired successful
records
but can not find the headset(R)
Charging base without indicator
DC power supply
light when charging
doesn't output power
Turning off automatically
Low battery
Solutions
Charging headsets for 2-3 hours
Charging both the headsets and
charging base for 2-3 hours
Pairing again
Delete pairing records
according to user manual.
Check whether the USB-C charg-
ing line is plugged
Charging headset for 2-3 hours
Headsets without
The headsets couldn't
indicator light when
being charged in
charging
charging base
Volume is too loud or
Headset echo
environment is noisy
Environmental interfer-
ence caused or distance
Noise in call
between headset and
mobile is too far
Low voice of the
Wearing headset is
calling party
wrong
The headset recon-
The charging base
nected with mobile
without power, the
phone after put back
headset will auto turn on
to the charging base
and paired
Left and right earbud
Left earbud was paired
don't connect with
first.
each other.
1)Checking headset charging interface
whether has touched to POGO PIN
of charging base and the location is
correct or not.
2)Charging for charging base.
Adjust the volume at phone or change
a place
Change a place or move to close the
headset and mobile
Adjusting wearing position of headset
Charging for charging base
Delete pairing record on headset, press
MFB button for 10 sec.
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