Factory data reset
If this device is infected, or third party software installed to run this device is
unusual, through the recovery factory Settings you can remove the third party
software, and restore the state to default. In this device, go to
"Settings"-"Privacy", select "Factory data reset", confirm, and this will remove
all the data.
Common troubleshooting
TM
What is the APK file? What connection is it between it and an Android
PMP?
A: APK is the abbreviation of Android Package. APK files can be installed and
executed directly into the Android system of the device.
How to get the APK application?
A: You can download via PC-side installation, you can also find it on Google
Play, online, to download and install.
Why does the WIFI connection interrupt?
A: If the "screen time" is active, when the player reaches the time limit in
standby screen saver, the WIFI function will be closed for battery saving
purposes. When activating the device, the WIFI function will start in about 5
seconds and resume automatic connection.
Why some downloaded APK programs are not working properly?
A: The hardware and software of the Android system have certain
requirements. Some APK programs have not been tested to see if they meet
those requirements. If you download an untested APK program, it might not
operate as it should and it also might damage the device.
Why doesn't the device show the charging state?
A: When the battery is extremely low, you need to use a DC charger. It must
charge at least half an hour to show charging status.
Why doesn't the gravity sensor work?
A: This device has a gravity sensor, so that the screen can switch. However,
some applications do not support the gravity induction function. Thus, when
this type of application is activated, the device cannot perform the screen
switching.
Device can't boot
1) Check the battery level
2) Connect the ac adapter and check again
3) If after charging it is still unable to boot, please contact our customer service
I can't hear the sound in the headset
9
En