Idiomas disponibles
Idiomas disponibles
8. FAQS (FREQUENTLY ASKED QUESTIONS)
Question
Causes
No voltage
Actuator not working
?
Voltage present
The opening width is not
as desired
The actuator does not
perform the desired
The limiting arm does
stroke
not allow the complete
stroke to the actuator
The connections are
The actuator ripped
no longer fixed to the
off the screws
window.
9. WARRANTY
a) This warranty supplied as part of commercial dealings or the sale of goods for professional use, is limited to the repair
or replacement of Product parts recognised by FRATELLI COMUNELLO SPA as defective with equivalent repaired Products
(hereinafter "Standard Warranty"). The warranty does not cover the costs incurred by the repair and replacement of materials
(for example, cost of labour, material rental, etc.).
b) The application of the discipline dictated by articles 1490-1495 of the Italian Civil Code is excluded.
c) FRATELLI COMUNELLO SPA warrants that the Products are in good working order within the limits indicated in the previous
sub point a). Unless otherwise agreed, the Standard Warranty is valid for a period of 36 (thirty-six) months from the date of
production, indicated on the Products themselves. The Warranty is valid and binding for COMUNELLO only if the product is
correctly assembled and serviced in accordance with the rules of installation and safety indicated in the documentation provided
by COMUNELLO or in any case available on the website http://www.comunello.com/it/corporate/condizioni-generali/
d) The warranty does not cover: faults or damage due to transportation; faults or damage caused by defects in the electric supply
system installed at the premises of the purchaser of the Product and/or negligence, inadequacy or improper use of that system;
faults or damage resulting from tampering on the part of unauthorised personnel or as a result of incorrect use/installation
(in this regard, we recommend that the system be serviced at least every six months) or utilisation of non-original spare parts;
defects caused by chemical agents and/or atmospheric conditions. The warranty does not cover the cost of consumables, in any
case COMUNELLO accrues credit for the intervention carried out at the client premises, in the event the latter proves useless
because the warranty was no longer valid or because the client had used the COMUNELLO product in a negligent, careless or
inexperienced manner, such that correct use of the product would have prevented the need for installation.
e) Implementation of warranty: unless otherwise agreed, the right to claim under the Standard Warranty is exercised by
submitting a copy of the purchase document (tax invoice) to COMUNELLO. The Client must report the defect to COMUNELLO
within a period of 30 (thirty) days from its discovery.
Action must be taken within the statutory limitation period of 6 (six) months from the date of discovery. The parts of the Product
for which a claim is made under the Standard Warranty must be sent by the Client to FRATELLI COMUNELLO SPA, Via Cassola
64, 36027 Rosà (VI) – Italy.
f) The Client cannot claim compensation for consequential damage, loss of profit, loss of production and in any case cannot claim
for sums higher than the value of the supplied components or Products. All expenses relating to the transportation of Products
to be repaired or repaired, even if covered by the Standard Warranty, shall be borne by the Client.
g) No external operations carried out by COMUNELLO technical personnel are covered by the Standard Warranty.
h) Specific modifications to the terms of the Standard Warranty described herein may be established by the parties in their sales
agreements.
i) In case of legal disputes of any nature, Italian law shall apply and the competent forum shall be the Court of Vicenza.
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Solution
Check that the status of the life preserver or safety switch is ON.
Cable probably not connected. Check the electrical connections from the
switch to the actuator.
Check that the actuator voltage is consistent with the detected voltage.
Check against the table "5.5 Chain strokes adjustment" that the trimmer
is set to the desired stroke.
Unhook the chain from the coupling and check that the limiting arm
allows the actuator to run completely. If this is not the case, adjust the
limiter arm so that the actuator performs the entire stroke.
Check that suitable fasteners have been used.
Check that during closing the chain is perfectly perpendicular to the
window. If this is not the case, check that the installation was carried out
according to "5.2 Installation sequence".
