The flame effect has too
much smoke.
Product will not operate.
LEDs continuously blink
four times every 8 seconds
Product will not operate.
LEDs continuously blink
once every 8 seconds on
one side
Bluetooth Receiver stops
working
Remote
Control
stops
working
ADDITIONAL INFORMATION
AFTER SALES SERVICE
Your product is guaranteed for two years from the date of purchase. Within this period, we undertake to repair or
exchange this product free of charge (excluding transducer discs & subject to availability) provided it has been installed
and operated in accordance with these instructions. Your rights under this guarantee are additional to your statutory
rights, which in turn are not affected by this guarantee.
For initial help and support, first contact the retailer from whom the appliance was bought. Please ensure that you have
the model reference and serial number of the appliance when making enquiries. These numbers are available on the
appliance rating label (See Fig 10A).
For further details please visit www.dimplexfires.com
RECYCLING
At the end of the electrical products useful life it should not be disposed of with household waste. Please recycle
where facilities exist. Check with your Local Authority or retailer for recycling advice in your area.
PATENT / PATENT APPLICATION
Products within the Optimyst range are protected by one or more of the following patents and patent applications:
Great Britain GB2460259B, GB2475794B, GB2418014, EP2029941, GB2436212, GB2402206B
United States US8413358, US8136276, US7967690, US8574086
Russia RU2434181
European EP2029941, EP2315976, EP1787063 (A1), EP2388527, EP2029941,
China CN101883953A, CN102105746A, CN101057105 (A), CN101438104
Australia AU2009248743A1, AU2007224634
Canada CA2725214, CA2579444, CA2645939
South Africa ZA2008/08702
Mexico MX2008011712
South Korea KR101364191
Japan JP5281417, JP5496291
Brazil BRP10708894
India 4122/KOLNP/2008
New Zealand NZ571900
Flame effect setting is too high
Fill time from min to max level has been
exceeded
Overflow Detection on side that is blink-
ing
Loose connection
Bluetooth range issue
Bluetooth Receiver connection is loose
Remote control batteries need replacing
Turn down the flame effect. Give the product
time to adjust to the new setting
Refill the water tank(s) of the product. See
"Filling the Water Tanks" above.
Switch off the product and the water supply.
Contact your dealer for assistance.
Check connection to the receiver (Fig 9)
Check positioning of Bluetooth Receiver. En-
sure it is not encased in metal or concrete.
Check connection to the receiver (Fig 9)
Replace batteries with two new AAA batteries
11