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will need to re test the camera with your detector to
ensure that it detects the alarm sounds and delivers
an alert to the app.
Will this camera detect the sound if the camera is
installed on the second floor and the smoke alarm
emanates from first floor?
The camera is designed to detect the smoke alarm
sound as long as the distance of the camera from
the source of the beeping smoke detector is within
49 feet or 15 meters, even if it is partitioned by
glass/ door. You will need to test the camera with
the detector to ensure that it is working and sending
alerts to the app.
Will this camera always listen for smoke alarm
sound AND any other sound detection as well?
We programmed the camera to detect any sound
which meets certain criteria on the sensitivity level
at which you configured the camera. The camera
will send the smoke alert notification if the detected
sound gets classified as a smoke alarm (based on
internal libraries), otherwise the camera will send out
the notification simply as "sound detected".
Can I program my camera to receive audio alerts
from beeping smoke alarms only, and no other
audio sounds?
Not right now. However, we continue to upgrade the
App features and this customization could be part of
future releases of the App.
My camera keeps sending me many sound detected
alert notifications every day. What should I do? Is
there a way to avoid this?
As our camera's microphone sensitivity is very sharp,
it will report whatever audio it hears and discerns in
your premises. To avoid getting inundated with many
notifications, you can adjust the audio sensitivity
level and set it as "Low" on our sound configuration
page on the app. Once you change the audio
sensitivity level you should retest the detector and
camera to ensure that the intelligent sound detection
feature is working and that alerts are being sent to
the app.
My camera is working fine, but I hear no audio in
the stored video clip. Why?
Please check if the volume on your smart device
is turned on. If the volume on your smart device is
set correctly, and you still don't hear audio in your
video clip, try power cycling the camera (unplug the
camera's power outlet, wait for about 30 seconds and
power the camera back on. Wait for the camera to
reboot, and that should solve the problem).
What will the camera do next, once it detected
beeping smoke alarm sound? Will it also send a
message to a fire station?
As this is a Do-It-Yourself camera, it would not notify
fire station. For further peace of mind, you can
upgrade to professionally monitored security from
Resideo.
The camera will send you an in-app and email
notification like any other audio or motion detected
event. It could take up to 30 seconds or more, subject
to your network and Wi-Fi performance, for the
notifications to be sent across. The camera would
also generate a 30 second video clip that can be
accessed via the App.
Are these cameras recording everything and
sending to any other private cloud service?
No. Unlike other products on the market, our
cameras do not hog your bandwidth with continuous
recording. We also take customer data privacy
and security seriously and provide end to end
encryption and security in our cameras and cloud
implementation, which includes AES 256 encryption,
hardware authentication crypto-encryption, secure
session and streaming authentication, etc.
The cameras are designed to detect any suspicious
motion and/or any sound (including smoke alarm
sound) at your home. The detection algorithm
operates on the camera firmware and the
notifications are relayed to you via the cloud.
In the event of a motion or audio detected event, only
detected sound will be recorded for 30 seconds and
sent to the cloud for you to view the clips through
your App or download the clip to your smart device
memory as required.
How long will it take to create recorded video,
once the camera detects smoke alarm or any other
sound?
The process starts almost immediately, but it could
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