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TECHNICAL INFORMATION
Troubleshooting
If the bidet appears to be operating abnormally, please review the troubleshooting tips before
calling the Brondell Service Center as most issues are easily resolved with a few simple steps.
If you are unable to resolve the issue after checking the following items, please call the Service
Center at 888-542-3355, Mon–Fri, 9am–5pm PST, or email us at [email protected].
Check before continuing:
•
Make sure the Swash is connected to power and that the outlet is working properly.
•
Make sure you check & test the reset button on the GFCI outlet (Standard 120V GFCI outlet).
•
Make sure main water supply valve is open.
•
Make sure the seat is not in Eco Mode.
•
Confirm there are no leaks from hoses or water supply.
•
Make sure Mesh Filter is clean and free of build up or debris (see maintenance section).
After checking items above, refer to the following troubleshooting chart for additional solutions
Problem
The bidet seat
is not working
Product shuts off
during use
Low water flow or
spray pressure
22
Possible Cause(s)
1. Bidet not plugged in
2. No power to Swash
3. The incoming water is too hot
4. Not activating Seat Sensor
1. Washing time exceeded the
cycle time
2. Power failure
3. Water supply too hot
1. Clogged filter
2. Water supply valve not opened fully
3. Nozzles dirty
4. External bidet filter
5. Pressure settings
Solution(s)
1. Make sure the bidet is plugged in.
2. Check and reset GFCI outlet.
3. Ensure that the bidet seat is connected to
the cold water supply.
4a. Adjust sitting position to fully cover the
Seat Sensor.
4b. Override the Seat Sensor.
1. The wash cycles run for two minutes. Press
the wash button after the wash has finished
to continue the wash cycle.
2. Check and reset GFCI outlet.
3. Ensure that the Swash is connected to the
cold water supply only.
1. Remove, clean, and reinstall mesh filter
(see maintenance section).
2. Check that the water supply valve at wall
is fully open.
3. Clean nozzles (see maintenance section).
4. If you have an external bidet filter, check
and replace if necessary.
5. Increase the water pressure settings.
