TCL 5K-12K Manual Del Usuario página 16

Troubleshooting
Having trouble completing installation? Don't worry, it's usually an easy fix.
PROBLEM
TCL Home App loses
connectivity to AC
during setup
TCL Home App cannot
find AC
Unable to find or
connect to Wireless
Network
POSSIBLE CAUSES
Wireless router may be too far from AC • Relocate wireless router closer to AC.
Network error
Network error
App & AC are not on the same 2.4GHz
channel
Router blocking TCL Home App
Incorrect WiFi Password
App may need permission to location
• Restart wireless router, AC, and
mobile device.
• Restart wireless router, AC, and
mobile device.
• Confirm your device is connected to
the 2.4GHz channel.
• Verify App is not being blocked by
the router's firewall.
• Reinput and verify WiFi password.
• Give TCL Home App permission to
Location in phone settings.
15
SOLUTIONS