TROUBLESHOOTING TIPS
Problem
Possible Cause
Surface unit s will not
Improper cookware being used.
maint ain a rolling boil
or cooking is not fast
In some areas, t he power (volt age) may be low.
enough
A fuse in your home may be blown or t he circuit
Surface unit s do not
work properly
breaker t ripped.
Cookt op cont rols improperly set .
The unit is st ill on and hot .
Surface unit st ops
glowing when t urned
t o a lower set t ing
Scrat ches (may
Incorrect cleaning met hods being used.
appear as cracks) on
cookt op glass surface
Cookware wit h rough bot t oms being used or
coarse part icles (salt or sand) were bet ween
t he cookware and t he surface of t he cookt op.
Cookware has been slid across t he cookt op
surface.
Areas of discolorat ion
Food spillovers not cleaned before next use.
on t he cookt op
Hot surface on a model wit h a light - colored
cookt op.
Hot cookt op came int o cont act wit h plast ic
Plast ic melt ed t o t he
surface
placed on t he hot cookt op.
Hot sugar mixt ure spilled on t he cookt op.
Pit t ing (or
indent at ion) of t he
cookt op
Frequent cycling off
Improper cookware being used.
and on of surface
unit s
My oven door glass
The inner oven glass is coat ed wit h a heat
appears t o be "t int ed"
barrier t o reflect t he heat back int o t he oven t o
prevent heat loss and keep t he out er door cool
or have a "rainbow"
color.
while baking.
Drawer does not slide
The drawer is out of alignment .
smoot hly or drags
Drawer is over- loaded or load is unbalanced.
St eam from t he vent
When using t he ovens, it is normal t o see st eam
coming out of t he oven vent s. As t he number of
racks or amount of food being cooked increases,
t he amount of visible st eam will increase.
Excessive smoking
Food t oo close t o burner element .
during broiling
22
What To Do
Use pans which are flat and mat ch t he diamet er of t he
surface unit select ed.
Cover pan wit h a lid unt il desired heat is obt ained.
Replace t he fuse or reset t he circuit breaker.
Check t o see t he correct cont rol is set for t he surface unit
you are using.
This is normal.
Scrat ches are not removable. Tiny scrat ches will become
less visible in t ime as a result of cleaning.
To avoid scrat ches, use t he recommended cleaning
procedures. Make sure bot t oms of cookware are clean
before use, and use cookware wit h smoot h bot t oms.
See t he Cleaning t he glass cookt op sect ion.
This is normal. The surface may appear discolored when
it is hot . This is t emporary and will disappear as t he glass
cools.
See t he Glass surface—pot ent ial for permanent damage
sect ion in t he Cleaning t he glass cookt op sect ion.
Call a qualified t echnician for replacement .
Use only flat cookware t o minimize cycling.
This is normal. Under cert ain light or angles, you may see
t his t int or rainbow color.
Fully ext end t he drawer and push it all t he way in. See t he
Care and Cleaning of t he range sect ion.
Reduce weight or redist ribut e drawer cont ent s.
This is normal.
Lower t he rack posit ion of t he food.
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