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IMPORTANT: American Standard does not recommend that the tank components be switched out with anything other
than the furnished specified components as the performance could be affected. Any alterations made using anything other
than the specified components could negatively impact the flush performance and will void the warranty.
Problem Possible Cause
a. Water supply valve closed.
Does not
b. Supply line blocked.
flush
c. Flush valve chain too loose or disconnected.
d. Sand or debris lodged in water control.
a. Bowl water level too low.
Poor or
sluggish flush
b. Supply valve partly closed.
c. Partially clogged trapway and/or drain pipe
and/or vent.
d. Supply pressure too low.
e. Product has air stuck in waterways.
f. Incorrect tank water level
g. Trip lever not opening jet flapper to stop
h. Trip lever not returning to original position
i.
Loss of prime due to depressing on the trip lever
too long
a. Poor supply line connection.
Toilet leaks
b. Poor bowl to tank/floor connection.
c. Cracked bowl
d. Loose flush valve mounting nuts
e. Black rim apper leaking. Inlet valve will periodically
run and you will see water coming from port in to
the bowl
f. Red jet apper leaking. Inlet valve will periodically run
a. Flapper seal leaking or deformed.
Toilet does
b. Sand or debris lodged in water control.
not shut off
c. Flush valve chain too tight, holding flapper open.
a. Wax ring not fully compressed.
Toilet bowl
b. Floor not level.
rocks after
installation
CARE AND CLEANING
When cleaning your toilet, wash it with mild, soapy water, rinse thoroughly with clear water and dry with a soft cloth.
WARNING: Do not use in-tank cleaners. These products can seriously corrode fittings in the tank. This damage can cause leakage
and property damage. American Standard shall not be responsible or liable for any damage caused by the use of in-tank cleaners.
In the United States:
American Standard Brands
1 Centennial Ave.
Piscataway, New Jersey 08854
Attention: Director of Customer Care
For residents of the United States, warranty
information may also be obtained by calling
the following toll free number: (800) 442-1902
www.americanstandard.com
7302312-100 Rev. A 4/17
TROUBLESHOOTING GUIDE - See Step 6-7 For Diagram
Corrective Action
a. Open valve and allow water to fill tank.
b. Shut off water supply, disconnect supply line and inspect all gaskets and washers.
Reassemble.
c. Readjust chain length as required.
d. Shut off water supply. Remove cap and clean as per Fluidmaster maintenance instructions
at: www.americanstandard-us.com/enews/fluidmasterguide.pdf
a. Check that refill tube is connected to water control and inserted into overflow tube without
being kinked or damaged.
b. Open supply valve fully. Be sure that proper supply tube size is used.
c. Remove obstruction. Consult a plumber if necessary.
d. Normal supply pressure must be at least 20 psi.
e. Re-prime bowl by ushing 5 times in a row allowing the tank to re ll each time to achieve
optimal performance.
f. Check water level in tank to make sure it is at the correct height listed inside the tank.
Re-prime bowl by ushing 5 times in a row allowing the tank to re ll each time to achieve
optimal performance.
g. Adjust settings according to adjustable screw setup in Step 7
h. Adjust trip lever nut by loosening the nut a quarter turn at a time clockwise (reverse thread)
i. Do not depress trip lever longer than 2 seconds for optimal performance. Depressing trip
lever longer will negatively affect the toilet performance by causing a loss of prime.
Re-prime bowl by ushing 5 times in a row allowing the tank to re ll each time to achieve
optimal performance.
a. Review Step 6 of installation procedure.
b. Review Step 1 through 4 of installation procedure.
c. Send new bowl / return
d. Tighten nuts, reinstall
e. Clean debris from seal surface. Replace flapper seal as needed and adjust settings
according to adjustable screw setup in Step 7 .
f. Clean debris from seal surface. Replace flapper seal as needed and adjust
settings according to adjustable screw setup in Step 7 .
a. Clean debris from seal surface. Replace flapper seal as needed. See web for more info.
b. Shut off water supply. Remove cap and clean as per Fluidmaster maintenance instructions
at: www.americanstandard-us.com/enews/fluidmasterguide.pdf
c. Adjust settings according to adjustable screw setup in Step 7 .
a. Retighten bowl-to-floor knobs.
b. Use toilet shims and /or place a bead of caulk around the base of the toilet.
Mississauga, Ontario
Toll Free: (800) 387-0369
www.americanstandard.ca
In Canada:
AS Canada, ULC
5900 Avebury Rd.
Canada L5R 3M3
4
In Mexico:
American Standard B&K Mexico
S. de R.L. de C.V.
Via Morelos #330
Col. Santa Clara
Ecatepec 55540 Edo. Mexico
Toll Free: 01-800-839-1200
www.americanstandard.com.mx
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