Ezviz DB1C Guia De Inicio Rapido página 20

Troubleshooting
1
I have installed my doorbell, but the chime in my home
doesn't function.
Please confirm the following details.
1. Make sure the right input voltage range (12V to 24V)
has been used. Your doorbell is designed to work with
at least 12 volts of AC power, which is in line with a
majority of standard doorbell systems. Doorbell running
at a lower voltage (or runs on DC rather than AC) may
cause chime malfunction.
2. Select the right chime type (same as the product label)
in the EZVIZ app.
3. Make sure the chime model used in your home
is compatible with the doorbell. Please check the
compatibility list on www.ezvizlife.com.
4. Power on the doorbell and wait for 10 minutes to
3 hours, and then try again.
2
I have failed to connect my doorbell to Wi-Fi.
1. Make sure your doorbell is not blocked by firewall or any
limitation in your network.
2. Do not connect too many devices to the router.
3. Make sure the static IP setting is disabled and the router
can distribute IP address to your device (DHCP is on).
3
My doorbell is offline frequently.
1. Make sure the doorbell has received strong and stable
Wi-Fi signal.
2. Make sure your router and the internet is functional.
3. The doorbell requires at least 2 Mbps uploading speed,
please make sure the bandwidth of the network is
sufficient, and do not have too many devices connected
to the router.
4. If all the troubleshooting techniques listed above does
not resolve the problem, please delete the device from
your EZVIZ account, reset and re-add.
EXPOSURE TO RADIOFREQUENCY RF
The frequency bands and the nominal limits of transmitted
power (radiated and/or conducted) applicable to this radio
device are the following:
Band
Frequency
Power transmission (EIRP)
Wi-Fi 2.4 GHz
From 2.412 GHz to 2.472 GHz
100 mW
12