Storage & Service
Storage
CAUTION! Your UPS has an internal power source. Its outlets may still deliver current, even after
the UPS is unplugged, until the UPS is completely turned OFF (deactivated). Before storing your
UPS, turn it completely OFF: with the UPS ON and receiving utility power, press and hold the
STANDBY button for one second (an alarm will beep once briefly after the interval has passed);
then, unplug the UPS from the wall outlet. If you store your UPS for an extended period of time,
recharge the UPS batteries once every three months: plug the UPS into a wall outlet; allow it to
charge for 4 to 6 hours; and then unplug it and place it back in storage. Note: after you plug
the UPS in, it will automatically begin charging its batteries; however, it will not supply power to
its outlets (see Quick Installation section). If you leave your UPS batteries discharged for an
extended period of time, they will suffer a permanent loss of capacity.
Service
A variety of Extended Warranty and On-Site Service Programs are also available from Tripp Lite.
For more information on service, visit www.tripplite.com/support. Before returning your product
for service, follow these steps:
1. Review the installation and operation procedures in this manual to insure that the service
problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit
www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product Returns
link. From here you can request a Returned Material Authorization (RMA) number, which is
required for service. This simple on-line form will ask for your unit's model and serial
numbers, along with other general purchaser information. The RMA number, along with
shipping instructions will be emailed to you. Any damages (direct, indirect, special or
consequential) to the product incurred during shipment to Tripp Lite or an authorized
Tripp Lite service center is not covered under warranty. Products shipped to Tripp Lite or an
authorized Tripp Lite service center must have transportation charges prepaid. Mark the RMA
number on the outside of the package. If the product is within its warranty period, enclose a
copy of your sales receipt. Return the product for service using an insured carrier to the
address given to you when you request the RMA.
Product Registration
Visit www.tripplite.com/warranty today to register your new Tripp Lite product. You'll be
automatically entered into a drawing for a chance to win a FREE Tripp Lite product!*
* No purchase necessary. Void where prohibited. Some restrictions apply. See website for details.
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