Troubleshooting The Touch Sensor - 3M C3266PW Guia Del Usuario

26
Issue
No image displayed (blank
screen)
Abnormal image
Colors of image are
abnormal
Disturbances on the screen

Troubleshooting the Touch Sensor

If you are experiencing problems with the touch sensor, check the following list of common
installation errors.
Common Touch Sensor Installation Issues
Common Installation
Issues
Touch sensor does not respond
to touch
Touch sensor is not accurate
Cursor does not follow finger
movement or does not reach the
edges of the sensor
Cursor is not located directly
underneath your finger
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Solution
Are the brightness and contrast settings too low?
•
Use the display controls to adjust these values.
•
Check that the video input from the video card falls within the refresh
rate of the display. Refer to Supported Video Display Modes and
Refresh Rates in Chapter 1.
•
Check that the video cable is connected properly and securely to the
display and the computer.
•
Check that the video cable is connected properly and securely to the
display and the computer.
•
Check that no pins are bent in the video cable connector, (both ends).
•
The video display adjustments are incorrect. Refer to Chapter 1 for
adjusting procedures.
Possible Solutions
• Review the installation procedures. Are all cables connected properly?
• After you installed Touch Software, did you restart your PC to activate
the touch sensor driver?
• Remove the touch sensor communications cable and plug it back in.
• Disconnect the power cable and plug it back in.
• Calibrate the touch sensor for the current video resolution and
operating system. Refer to Chapter 2 in document 25695 for additional
information.
• Calibrate the touch sensor for the current video resolution and
operating system. Refer to Chapter 2 in document 25695 for additional
information.
• Open the touch sensor control panel and make sure all cursor offsets
(vertical, edge/horizontal) are turned off.
• Calibrate the touch sensor for the current video resolution and
operating system.
3M Touch Systems, Inc. Proprietary Information
3M™ Multi-Touch Chassis Display User Guide