Troubleshooting Guide - SJE Rhombus MySpy WiFi Messenger Manual De Consulta Rápida

Troubleshooting Guide

Network status light fl ashes:
• One Flash Every Five Seconds: No WiFi can be found. Verify wireless router is powered
and functioning. Verify alarm is within range of wireless router.
• Two Flashes Every Five Seconds: An IP address cannot be obtained. Cycle the power to
your wireless router. Enable DHCP in your router set up (see router manufacturer's
user's manual).
• Three Flashes Every Five Seconds: Email is unable to be sent. Verify the internet
connection is functioning. Verify the email address is valid.
Alarm webpage is not found.
• Alarm is not connected to a wireless network. Connect to the wireless network according to
the setup instructions.
• Your internet connected device (laptop, desktop, tablet, smartphone, etc.) is not connected
to the same wireless network as the alarm. Connect your device to the same wireless
network as the alarm.
• The correct Unit ID# was not entered into the browser: www.mywifi alarm.com. Follow the
registration link. Re-enter the correct Unit ID# for your alarm.
Notifi cation emails or text messages are not received.
• Email address or cellular information was not set up correctly. Verify email addresses are
valid and/or cell numbers are entered correctly.
• Internet access is not functioning. Repair the internet connection.
• Notifi cation email has been blocked. Unblock or allow emails from
mywifi alarm@mywifi alarm.com in your email account.
• The MySpy™ WiFi Messenger Alarm terms and conditions have not been accepted and/or
a verifi cation email has not been sent. Follow steps in the "Verifi cation" section.
(Remember to test your alarm on a regular basis to ensure proper operation)
Congratulations!
Your MySpy™ WiFi Messenger Alarm
is now confi gured and ready to be used.
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