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Limited Consumer Warranty
This warranty is limited to products manufactured by
Hansgrohe, Inc. ("Hansgrohe") that are purchased by a
consumer in the United States or Canada after March 1,
1996, and installed in either the United States or in Canada.
WHO IS COVERED BY THE WARRANTY
This limited warranty extends to the original purchaser only.
This warranty is non-transferable. Hansgrohe neither assumes
nor authorizes any person to create for it any other obligation
or liability in connection with this product.
LENGTH OF WARRANTY
If you are a consumer who purchased the product for use
primarily for personal, family or household purposes, this
limited warranty starts on the date of purchase and extends
for as long as you own the product and the home in which
the product is originally installed. If you purchased the product
for use primarily for any other purpose, including, without
limitation, a commercial purpose, this limited warranty starts on
the date of purchase and extends (i) for 1 year, with respect to
Hansgrohe and Commercial products, and (ii) for 5 years, with
respect to Axor products. The Rubbed Bronze finish is subject
to a 3-year limited warranty starting on the date of purchase.
WHAT IS COVERED BY THE WARRANTY
This limited warranty covers only your Hansgrohe manufactured
product. Hansgrohe warrants this product against defects in
material or workmanship as follows:
Hansgrohe will replace at no charge for parts only
or, at its option, replace any product or part of the
product that proves defective because of improper
workmanship and/or material, under normal installation,
use, service and maintenance. If Hansgrohe is unable
to provide a replacement and repair is not practical
or cannot be made in timely fashion, Hansgrohe may
elect to refund the purchase price in exchange for
the return of the product. REPAIR OR REPLACEMENT
(OR, IN LIMITED CIRCUMSTANCES, REFUND OF
THE PURCHASE PRICE) AS PROVIDED UNDER THIS
LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF
THE PURCHASER.
WHAT IS NOT COVERED BY THE WARRANTY
A. Conditions, malfunctions or damage not resulting from
defects in material or workmanship.
B. Conditions, malfunctions or damage resulting from (1)
normal wear and tear, improper installation, improper
maintenance, misuse, abuse, negligence, accident or
alteration; (2) the use of abrasive or caustic cleaning
agents or "no-rinse" cleaning products, or the use of
the product in any manner contrary to the product
instructions; or (3) conditions in the home such as
excessive water pressure or corrosion.
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C. Labor and other expenses for disconnection,
deinstallation, or return of the product for warranty
service (including but not limited to proper packaging
and shipping costs), or for installation or reinstallation
of the product.
D. Accessories, connected materials and products, or
related products not manufactured by Hansgrohe.
E. Any Hansgrohe or Axor product sold for display
purposes.
HANSGROHE SHALL NOT BE LIABLE TO PURCHASER
OR ANY OTHER PERSON FOR ANY INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING
OUT OF BREACH OF THIS LIMITED WARRANTY.
Some provinces and some states do not allow the exclusion
or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
TO OBTAIN WARRANTY PARTS OR INFORMATION
Contact your Hansgrohe retailer, or contact Technical Service
at:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800-334-0455
In requesting warranty service, you will need to provide:
1. The sales receipt or other evidence of the date and
place of purchase.
2. A description of the problem.
3. Delivery of the product or the defective part, postage
prepaid and carefully packed and insured, to:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800-334-0455
When warranty service is completed, any repaired or
replacement product or part will be returned to you postage
prepaid. REVISED MAY 1, 2016.
PRODUCT INSTRUCTIONS AND QUESTIONS
Upon purchase or prior to installation, please carefully
inspect your Hansgrohe product for any damage or visible
defect. Prior to installing, always carefully study the enclosed
instructions on the proper installation and the care and
maintenance of this product. If you have questions at any time
about the use, installation or performance of your Hansgrohe
product, or this warranty, please write us or call us toll-free
at 800-334-0455.
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