Troubleshooting
TROUBLESHOOTING
Read and understand safety and operating instructions in this manual before doing any work on pump!
Only qualified personnel should electrically test pump motor.
Risk of electrical shock. Disconnect power to outlet before handling pump or motor. Sudden Starts. If power
is on to pump when thermal overload resets, pump may start without warning. If you are working on pump, you may get
an electrical shock or impeller may catch fingers or tools.
SYMPTOM
Pump fails to operate
Pump fails to empty sump
Pump will not shut off
For parts or assistance, call Flotec Customer Service at
POSSIBLE CAUSE(S)
Power to pump has been interrupted
Liquid fluid level is not high enough to
activate switch or controller
Plugged vent hole in discharge pipe
Pump inlet, impeller, check valve or dis-
charge pipe are blocked
Thermal overload may have tripped
All valves in discharge pipe are
Discharge pipe and check valve are
clogged
Pump inlet or impeller have blockage
Pump not sized correctly
Check switch or automatic float control
for improper function
CORRECTIVE ACTION
Check to be sure you have power to your home. Check
to be sure that power cord is securely plugged into out-
let or securely wired into controller or switch box
Check that fluid level is high enough to activate switch
or controller
Check to be sure that the 3/16" vent hole in discharge
pipe is not plugged and unplug if needed
Check for blockage in pump inlet, impeller, check valve
or discharge pipe and clean if needed
Test start pump; if it starts and then stops immediately,
disconnect from power source for 30 minutes to allow
motor to cool, then reconnect to power source. Check
for cause of overheating
Check to be sure all valves in discharge pipe are not
fully open fully open
Clean out discharge pipe and check valve
Check for blockage in pump inlet or impeller and clean
if needed
A higher capacity pump may be needed
See installation instructions for switch/controller
1-800-365-6832
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